
項目安裝完成
Project installation is complete |
出現故障問題
Failure problem |
客戶撥打技術電話問題
Telephone customers to call technical problem |
通過電話詢問故障,協助解決一般故障問題
Failure by telephone inquiries, help solve the problem of general failure |
電話不能解決的通過遠程協助方式處理故障問題
Phone can not solve the problem of treatment failure by way of Remote Assistance |
當不能遠程診斷故障嚴重時需提供現場支持
When not remotely diagnose serious need to provide on-site support |
判斷故障設備問題,進入維修流程處理
Diagnostic equipment problems, enter the maintenance process Processing |
問題解決,同時向用戶講解處理問題方法及常見故障處理
Problem solving, and explain to the user deal with the problem methods and Troubleshooting |
跟蹤用戶使用情況并做好反饋記錄
Track user trends and good feedback record |